Exuro Trip

+43 6604949358
+43 6604949358
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Frequently Asked Questions

General Booking

Just click on Book Now, fill required fields and submit your order, it’s done.

For short-notice orders, please allow a minimum of 6 hours. Alternatively, feel free to call us directly to check availability
Yes, you may book a cab for someone else, but please provide the passenger’s full details.

Prices & Payments

Prices shown at the time of booking are final, no hidden charges.”

“What you see is what you pay.”

Accepted payment methods: cash upon arrival to the driver, or card payments via debit/credit (including Stripe).”

No extra charges apply for night-time or holiday bookings—our rates stay the same.”

Vehicles

Wheelchair facilities are not available inside the van. However, if the wheelchair is foldable, we may be able to store it in the trunk
Travel in comfort—every vehicle is equipped with full air conditioning
Child seats are available upon request. Additional charges may apply

Yes, our app supports several languages including English, German, French, Spanish, and more. You can change your preferred language in the settings.

During the Ride

To ensure a smooth pickup, our driver will greet you in the arrival hall with a sign displaying your name.

If your driver is delayed because of traffic or unforeseen circumstances, feel free to contact him directly—or give our booking office a call. We’re here to help

Relax—we track your flight in real time and include 1 hour of complimentary waiting. Need more time? No problem, extended waiting is available for an extra fee.

Just let us know in advance—additional charges may apply.

Lost & Found / Issues

We know things can get left behind—reach out, and we’ll do our best to reunite you with your lost item

We’re here to help—if you experience any issues, feel free to reach out to us at office@exurotip.com

Cancellation & Refunds

Change of plans? Just drop us a line at booking@exurotrip.com or give us a call—we’ll take care of your cancellation

Need to cancel? No problem—just let us know at least 24 hours in advance and you’ll get a 100% refund
Cancellations within 24 hours of the booking are not eligible for a refund—thanks for your understanding

Just click on Book Now, fill required fields and submit your order—it’s done.

For short-notice orders, please allow a minimum of 6 hours. Alternatively, feel free to call us directly to check availability.

Yes, you may book a cab for someone else, but please provide the passenger’s full details.

Prices shown at the time of booking are final—no hidden charges. What you see is what you pay.

Our driver will greet you in the arrival hall with a sign displaying your name.

If your driver is delayed because of traffic or unforeseen circumstances, feel free to contact him directly—or give our booking office a call. We’re here to help.

We track your flight in real time and include 1 hour of complimentary waiting. Need more time? No problem, extended waiting is available for an extra fee.

Yes, just let us know in advance—additional charges may apply.

Accepted payment methods: cash upon arrival to the driver, or card payments via debit/credit (including Stripe).

No extra charges apply for night-time or holiday bookings—our rates stay the same.

Wheelchair facilities are not available inside the van. However, if the wheelchair is foldable, we may be able to store it in the trunk.

Yes—travel in comfort, every vehicle is equipped with full air conditioning.

Child seats are available upon request. Additional charges may apply.

We know things can get left behind—reach out, and we’ll do our best to reunite you with your lost item.

We’re here to help—if you experience any issues, feel free to reach out to us at office@exurotrip.com.

Change of plans? Just drop us a line at booking@exurotrip.com or give us a call—we’ll take care of your cancellation.

 

Yes—just let us know at least 24 hours in advance and you’ll get a 90% refund.
Cancellations within 24 hours of the booking are not eligible for a refund—thanks for your understanding.