Terms & Conditions

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Flexible Cancellation icon

Risk-Free Booking:

Change plans easily with free cancellation up to 24 hours before your trip.

24/7 Premium Support icon

Round-the-Clock Service:

Premium 24/7 transportation for airport runs, ski resorts, and long distances.

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Guaranteed Fixed Rates:

Pay exactly what you see with 100% transparent pricing and no hidden fees.

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Certified Local Drivers:

Explore Salzburg and beyond with fully vetted, licensed professional chauffeurs.

Scope of Service

ExuroTrip provides premium chauffeured transportation, airport transfers, ski resort shuttles, and private guiding services. A contract is considered legally binding only after ExuroTrip issues a written booking confirmation via email or WhatsApp and payment details are verified.

Flight Delays & Waiting Times
  • Airport Pickups: ExuroTrip tracks all client flight numbers in real-time. Complimentary waiting time of up to 60 minutes from the actual time of flight landing is included in the fare.

  • Standard Pickups (Hotels/Addresses): A complimentary waiting time of 15 minutes is included.

  • Extended Delays: If a client cannot be reached or fails to appear after the complimentary waiting period expires, it will be categorized as a "No-Show," the driver will be released, and 100% of the booking fee will be charged.

Cancellation Policy
  • To maintain our elite scheduling and vehicle availability, the following cancellation fees strictly apply:

  • More than 24 hours before pickup: Free cancellation or booking modification. Any prepaid amounts will be refunded in full, minus a fixed transaction processing fee of up to 3.5% (depending on the payment gateway, card issuer, or international currency conversion rates).

  • Less than 24 hours before pickup or No-Show: 100% of the total agreed booking fare will be charged. No Refunds

  • Bespoke Guided Day Tours: require a 48-hour cancellation notice for a full refund due to certified guide scheduling.

Advance Booking & Service Availability

Bookings made less than 6 hours before the scheduled pickup time are subject to reconfirmation with ExuroTrip’s dispatch team and are not guaranteed until explicitly confirmed. ExuroTrip reserves the right to decline or cancel a booking if the required vehicle or service cannot be provided.

Passenger Conduct & Vehicle Damage

Safety: In compliance with Austrian law, seatbelts must be worn by all passengers at all times. Smoking, vaping, and the consumption of illegal substances are strictly prohibited inside all vehicles.


Vehicle Damage/Soiling: If a passenger causes extraordinary interior soiling (e.g., spilled drinks, sickness) or intentional damage to the vehicle, a minimum cleaning and restoration fee of €250.00 will be charged immediately to the credit card on file, plus any additional actual repair costs and vehicle downtime losses.